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The Leadership Challenge of Service Quality
In this excellent and thoughtful presentation, Kendrick states that services can be influenced for both good and bad. He then defines what is meant by the word 'quality', and identifies leadership as one of the most decisive influences on service quality. Kendrick identifies important issues for leaders, e. g.
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Recreation: Including People with High Support Needs
Hugill reminds us that we should first think about a person's interests when thinking of recreational activities, rather than thinking of people's needs according to their 'label'. Addressing an individual's needs will mean varying degrees of supports and may mean partial participation.
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Reducing Prejudice against Children with Disabilities in Inclusive Settings
Marks considers prejudice and the theories regarding prejudice, outlining factors that contribute to discrimination against children with disabilities such as stratification of society and labelling. He identifies the importance of adults as role models and stresses that teachers have a clear responsibility to facilitate acceptance of children with disabilities.
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Behaviour Management - Don't Treat me that Way
In this paper, the authors present a holistic approach to behaviour management in contrast to aversive practices. This approach centres on providing the individual with the lifestyle they desire and need, focussing on the cause of the challenging behaviour.
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Advocacy in Disability Policy: Parents and Consumers as Advocates
This research paper gives a good insight into advocacy by parents and consumers. It is based on a survey of 43 participants in an advocacy training program. The paper identifies major themes in relation to supports for advocates: empowerment, networking and attitude. It also discusses barriers to effective advocacy.
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The Shift from Family to Community
Working on the philosophy that children have a right to and are best placed in a family setting, Xavier Hospital (a hospital for children with disabilities) has moved from being a residential service to a service providing an individual, highly flexible approach to family based service provision.
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Fools and heretics: Parents' views of professionals
Goodey powerfully and straightforwardly exposes the philosophy of exclusion in this article. He names the complex of systems, knowledge and professional 'expertise' in the lives of people with disabilities and their families as a facade. Underneath this facade are already made decisions about people's acceptability as human beings.
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Inclusive Lives Day 23/11/95 - Key points from Joan Hailstone & Jayne Barrett's Presentations
Joan Hailstone & Jayne Barrett are parents of daughters who are young adults. They both spoke at a forum on 'Inclusive Lives' held by Family Advocacy in 1995.
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A Transition to a New Way of Thinking (reprinted in Interaction, Vol.1 No.1, 1997, p.26-29)
In this extract from his book 'Unlocking the Imagination', Duffy points out the constraints of what he calls 'the Professional Gift model' of delivering human services.
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Philosophy in Practice
Prof. Sapon Shevin emphasises that good teaching practice for special education is good teaching for all students. She stresses the importance of establishing a sense of community in the classroom and of utilising peers rather than over-dependence on aides.
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