Family Advocacy is committed to protecting your privacy and personal information. In doing so, we adhere to the Privacy Amendment (Private Sector) Bill 2000, which came into effect in December 2001, and the National Privacy Principles issued by the Australian Privacy Commissioner. Additionally, we follow The 12 Information Protection Principles (IPPs) outlined in the Privacy and Personal Information Protection Act 1998 (PPIP Act).

Information Logged
When you visit this site, the following information provided by your internet browser is logged for statistical purposes:

• Type of browser and operating system used
• Top-level domain name (e.g., .com, .gov, .au, .uk)
• Address of the referring site (e.g., the previous site visited)
• Server’s IP address (the number connected to the Internet)
• Date and time of the visit
• Pages visited

This information is used solely for statistical analysis. There is no attempt to identify users or their browsing activities, except in the unlikely event of an investigation where a law enforcement agency may exercise a warrant.

Searches
Search terms entered when using our search engine are collected to understand what people are looking for on our website and to improve the site’s content.

Email Addresses and Mailing Lists
This site provides the facility for users to subscribe to a mailing list, request to loan resources and make payments. To do so, you may be required to provide a valid email and/or postal address. In this case, we will record your address if you provide it for a specific purpose. It will be used only for the purpose for which you provide it and may be added to a mailing list unless you request to have it removed.

Links to Other Sites
This site contains links to other sites. We cannot be held responsible for the privacy practices or the content of such websites.

Collection of Personal Information
We collect personal information that you provide voluntarily through our website, such as when you sign up for newsletters, submit forms, or request resources. This may include your name, contact information, and any other details you choose to provide.

• Lawful Purpose: We only collect personal information for a lawful purpose, which is directly related to our function or activities and necessary for that purpose.
• Direct Collection: We only collect personal information directly from the person concerned unless they have authorised collection from someone else, or if the person is under the age of 16 and the information has been provided by a parent or guardian.
• Relevance: We ensure that the personal information collected is relevant, accurate, complete, up-to-date, and not excessive and that the collection does not unreasonably intrude into the personal affairs of the individual.

Use of Personal Information
 Personal information collected through our website is used to:

• Provide you with information or services you request
• Improve our website and services
• Communicate with you about updates, promotions, and other relevant information (if you have opted in)

Security of Personal Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no internet transmission is completely secure or error-free, so you should take special care in deciding what information you send to us. We store personal information securely.

Disclosure to DSS for DEX Reporting
Family Advocacy participates in reporting under the Data Exchange (DEX) framework, which is managed by the Department of Social Services (DSS). As part of this process, we provide de-identified data to DSS for statistical and funding purposes. This means that while some personal details (such as name, date of birth, and gender) are used to generate a coded identifier, the information reported to DSS does not identify any individual.

This data helps improve service delivery and ensures continued support for the community.

Confidential Information
We may hold confidential information, including download and request history. This information is protected and managed in accordance with privacy laws. Third parties involved in processing payments or managing the database may also hold confidential information, subject to strict confidentiality agreements and privacy laws.

Disclosure
We only disclose personal information under the following conditions:

• With the individual’s consent, or if they were informed at the time of collection that their information would be disclosed.
• If the disclosure is directly related to the purpose for which the information was collected and there is no reason to believe the individual would object.
• If the individual has been made aware that such information is typically disclosed in similar circumstances.
• If disclosure is necessary to prevent a serious and imminent threat to any person’s health or safety.

Cookies
This site may use cookies to enhance your user experience. Cookies are small data files placed on your device to help us improve our website and services. You can set your browser to refuse cookies, but some features of our site may not function properly without them.

Technical Prerequisites
Our website is optimised for use with modern web browsers, including Chrome, Firefox, Safari, and Edge. We have tested our content across various environments and devices to ensure compatibility.

• Transparent: We explain to individuals what personal information is being stored, the purposes for which it is used, and their rights to access this information.
• Accessible: We allow individuals to access their personal information without excessive delay or expense.
• Correct: We provide individuals with the ability to update, correct, or amend their personal information as necessary.

National and Local Laws
Our privacy practices align with applicable national and local laws and policies regarding digital privacy and data protection.

Contact Details If you have any questions about this privacy statement, the practices of this site, or your dealings with this site, please contact Family Advocacy at communications@family-advocacy.com.

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Full text of the Information Protection Principles, can be seen in the relevant sections of the Privacy and Personal Information Protection Act, 1998 available on the Legislation NSW website: www.legislation.nsw.gov.au

For more information
Contact the Information and Privacy Commission NSW (IPC) Freecall: 1800 472 679 Email: ipcinfo@ipc.nsw.gov.au Website: https://www.ipc.nsw.gov.au/