Navigating NDIS

Despite the fact that the NDIS aims to give people with disability more flexibility and control, advocacy is just as important as ever. This is because power still resides largely with those groups implementing change – the government, the bureaucracy, and non-government service providers. Vigorous advocacy is needed to ensure the views and goals of your family members with disability are heard and acted upon. Without it, decisions will keep being made for them rather than with them.

Our team is here to provide guidance over the phone on a range of NDIS-related issues, including:

Preparing for an annual plan review
Advocating for your family member if you’re unhappy with their NDIS plan and want a review
Understanding documentation received from the NDIA
Deciding whether an appeal is the right step
General troubleshooting

For assistance with any NDIS problem, reach out to Family Advocacy at 9869 0866 or 1800 620 588, or email us at communications@family-advocacy.com .

NDIS Resources

NDIS Plan Tips

NDIS Troubleshooting Guide as PDF and as a Word doc.

NDIS Service Agreement Guide

Reasonable and Necessary Flowchart

Challenging an NDIS Decision Flowchart

A guide to the Administrative Appeals Tribunal (AAT)

NDIS Internal Review Guide

Advocacy and the NDIS Webinar

This is a webinar to guide families in their advocacy efforts, in particular around the NDIA and making the most from the plan.

It is available in YouTube as a Playlist with Auslan interpreting and closed captions. You can also watch each of the five topics individually:

Topic 1 (14 mins): How a positive vision and valued roles bring about a good life
Topic 2 (18 mins) : Understanding how to communicate with NDIA and service providers
Topic 3 (5 mins): Challenges when dealing with the NDIS and AAT
Topic 4 (13 mins): Understand what is a strong plan and how you can make this happen
Topic 5 (22 mins): Engaging supports and implementing your plan

Navigating NDIS

Creating a home

People with disability have the right to live in similar ways to the majority of Australians Family Advocacy believes that people with disability have the same right as other Australians to have appropriate and relevant housing options and choices available to them. This means that the living situations of people with disability...

Community living

Many people with developmental disability live under low expectations and limited opportunities that prevent the development of valued social roles within the community. Their days may be empty or full of programs and activities that keep them busy but are of no real interest to them and serve little purpose....

Employment for All

Having the opportunity to be in a work or volunteering type role can provide a sense of purpose, self-worth and the opportunity to contribute to the community. This section of our website will look at how you could support your family member with disability to pursue their interests and strengths...

School years

All kids together in the regular classroom What does it mean to be included? Inclusion is a word that is often misrepresented and therefore can be confusing. Family Advocacy believe people with disability should have the same opportunities that other Australians enjoy and expect. Their involvement in community should be genuine,...

Early childhood

Advocacy Tips and Tools to Make it Happen Below are some clips that may help you think about the sort of life you want for your child when getting ready for school and life. It is never too early to start thinking about the future. The resources below offer practical...