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The Rights Stuff – tips for making complaints and solving problems – A tool Kit for HACC Customers
This clearly written, well illustrated booklet provides information on the Home and Community Care (HAAC) system and the rights of HAAC consumers. The process of making a complaint about a service is outlined, emphasizing that consumers should empower themselves to make a difference. Sample complaint letters are provided, as well as contact details of various disability advocacy and support services across NSW.
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